FAQ
Do I need to wear a mask?
The use of facemask is requested in all public areas, including fully vaccinated guests.
How can I request a date change for a reservation?
If you want to change your travel dates, you are welcome to call our Reservations Department. Please note that any changes on travel dates will be subject to availability and that you may be charged a rate adjustment.
RESERVATIONS (FROM THE US) ☏ Toll free 1 800 343 8582. Business hours: 8:30am to 6:00 pm (PST), Monday to Saturday. 9am to 5 pm (PST) on Sundays & Holidays.
What happens if I don’t show up for my reservation?
If a guest does not arrive at the hotel on the check in date (also called a “no show”), the reservation will be cancelled and there will be no refund.
What is the cancellation policy?
• If you cancel at least 4 days day(s) before the arrival date: deposit is eligible for a full refund, no cancellation fees will be applied.
• If you cancel between 3 and 1 day(s) before arrival date: will forfeit 75% of the deposit.
• Cancellations on the arrival date are not eligible for refund.
• If a guest does not arrive at the hotel on the check in date (also called a “no show”), the reservation will be cancelled and there will be no refund.
• NON-REFUNDABLE RATE: If you book your stay within 4 days the arrival date.
• For modified reservations, the original arrival date will remain for cancellation policy.
Do you require a minimum stay?
A minimum stay of two nights is required on weekends (Friday to Sunday) during high season, Saturday arrivals are closed. Please give us a call for further details. Call ☏ Toll free 1 800 343 8582 or (619) 946 2987 | Business hours: Friday to Monday 8:00 am to 6:00 pm, weekends & holidays 9 am to 5 pm.
What is the check in & check out time ?
Answer: Check-in time from 4:00 PM - 2:00 AM. Early check-in is based on availability at the time of arrival. The check-out time is at 12:00 p.m.
What is the parking cost?
Parking is pay at check- in, for hotel guest the cost is $3,50 usd per night, per vehicle.
Do you have EV'S Charging Station?
At Rosarito Beach Hotel, we have Electric Vehicle Charging Stations in our parking lot. Guests at the hotel can charge their EV's as a COMPLIMENTARY service.
Is the Spa open?
The Spa is now OPEN!!!
✔️ Opening hours: Monday – Sunday, 9am – 5pm
✔️ Services based on availability, by appointment only.
✔️ Must follow COVID-19 safety measures upon arrival: temperature measurement, limited capacity, use of disinfecting mat, and facemask required.
✔️ Parking (4 hrs.) included when paying any Spa service.
Book your appointment at: tel. 011+52 (661) 6144410 email: spa@rosaritobeachhotel.com
Is the Restaurant open?
The Restaurant-Bar Azteca is serving with indoor as well as outdoor dining space, full menu and drinks available from 7am until 9pm. You may also order alcoholic beverages along with your food order. The restaurant is also still offering takeout and room service.
Is Sunday Brunch available?
Sunday Brunch is available every Sunday from 09:00 am - 2:00 pm, complying with the new provisions. Brunch includes handmade tortillas, quesadillas & cooked-to-order omelettes.
Are pets allowed in the hotel?
Answer: Pets are not allowed at the Hotel. If your reservation requires accommodation for a Service Dog, a Pre-authorization is required by the hotel management and if authorized, there´s a Pet Deep cleaning fee that must be paid when you report the service dog at the check-in time.
Do you offer a day pass?
Answer: Unfortunately we do not offer day passes at our resort, since the facilities are for the use of our guests.
How do I get a Fast Pass?
We offer the fast pass to our overnight guests only, please request it at the Front Desk.
The border fast pass program, officially called FastLane, which is a single-use pass that gives you access to a special lane designated for tourists. This lane will significantly reduce your wait time to get back into the U.S. The goal of the fast pass program is to give our tourists a way to return to their country fast, easy and safe. FastPass system is managed by an off-site third-party, Rosarito Beach Hotel cannot guarantee FastPass availability at a given time.
This program is coordinated by the City Hall of Tijuana with the following rules:
- Only OneFastPass per room per stay.
- Your vehicle MUST have a USA or Canadian License Plate (Motorcycles & vehicles with trailers or no License plates on the vehicle --are NOT eligible).
- Only the SAN YSIDRO border crossing has a Fast Pass Lane (Otay Border crossing does NOT have a Fast Pass Lane).
- Subject to availability
- A recovery fee will be charged.
FAST PASS DIRECTIONS: https://youtu.be/eTZr7iOT10k
Do I need a passport to go to Rosarito?
Answer: A passport is required to cross back into the US, but a Passport Card is a cheaper option and is also valid for border crossing by land. For additional passport requirements and information, please visit travel.state.gov