Hotel RosaritoHotel Rosarito

1 800 343 8582
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FAQ

Do I need to wear a mask?

The use of facemask is requested in all public areas, including fully vaccinated guests.

How can I request a date change for a reservation?

If you want to change your travel dates, you are welcome to call our Reservations Department. Please note that any changes on travel dates will be subject to availability and that you may be charged a rate adjustment.

RESERVATIONS (FROM THE US) ☏ Toll free 1 800 343 8582. Business hours: 8:30am to 6:00 pm (PST), Monday to Saturday. 9am to 5 pm (PST) on Sundays & Holidays.

What happens if I don’t show up for my reservation?

If a guest does not arrive at the hotel on the check in date (also called a “no show”), the reservation will be cancelled and there will be no refund.

What is the cancellation policy?

• If you cancel at least 4 days day(s) before the arrival date: deposit is eligible for a full refund, no cancellation fees will be applied.
• If you cancel between 3 and 1 day(s) before arrival date: will forfeit 75% of the deposit.
• Cancellations on the arrival date are not eligible for refund.
• If a guest does not arrive at the hotel on the check in date (also called a “no show”), the reservation will be cancelled and there will be no refund.
• NON-REFUNDABLE RATE: If you book your stay within 4 days the arrival date.
• For modified reservations, the original arrival date will remain for cancellation policy.

If you need to cancel your reservation, please call our Reservations Department at Toll free (1 800) 343 8582 or (619) 946-2987 Business hours: 8am to 6 pm, Monday to Saturday. 9am to 5pm (PST) on Sundays & Holidays

Do you require a minimum stay?

A minimum stay of two nights is required on weekends (Friday to Sunday) during high season, Saturday arrivals are closed. Please give us a call for further details. Call ☏ Toll free 1 800 343 8582 or (619) 946 2987 | Business hours: Friday to Monday 8:00 am to 6:00 pm, weekends & holidays 9 am to 5 pm.

What is the check in & check out time ?

Answer: Check-in time from 4:00 PM - 2:00 AM.  Early check-in is based on  availability at the time of  arrival.  The check-out time is at 12:00 p.m.

What is the parking cost?

Parking is pay at check- in, for hotel guest the cost is $3,50 usd per night, per vehicle.

Do you have EV'S Charging Station?⁣

At Rosarito Beach Hotel, we have Electric Vehicle Charging Stations in our parking lot. Guests at the hotel can charge their EV's as a COMPLIMENTARY service.

Is the Spa open? 

The Spa is now OPEN!!! 
⁣⁣
✔️ Opening hours: Monday – Sunday, 9am – 5pm⁣⁣
✔️ Services based on availability, by appointment only.⁣⁣
✔️ Must follow COVID-19 safety measures upon arrival: temperature measurement, limited capacity, use of disinfecting mat, and facemask required.⁣⁣
✔️ Parking (4 hrs.) included when paying any Spa service.⁣⁣
⁣⁣
Book your appointment at: ⁣⁣tel. 011+52 (661) 6144410 ⁣⁣ email: spa@rosaritobeachhotel.com

Is the Restaurant open?

Yes, two restaurants are open at the Rosarito Beach Hotel & Spa, the Azteca restaurant-bar, just off the resort lobby, and elegant Chabert's, located in what was once the mansion of the resort's founding family,

The Azteca offers indoor as well as outdoor dining, a full menu and drinks available from 7am until 11pm. An extensive and varied menu, including specials, is available for breakfast, lunch and dinner. The Azteca also offers takeout and room service.

Chabert's exceptional and eclectic menu features Nouvelle Baja Mediterranean Cuisine and more, including French classics, served in an elegant Old World atmosphere. Chabert's is open from 5 to 11 pm every day except Tuesday, offering an unparalleled dining experience, sometimes to the accompaniment of a pianist. 

While no orders are taken after 11pm, both the Azteca and Chabert's close their doors at midnight.

Is Sunday Brunch available?

Sunday Brunch is available every Sunday from 09:00 am - 2:00 pm, complying with the new provisions. Brunch includes handmade tortillas, quesadillas & cooked-to-order omelettes.

Are pets allowed in the hotel?

Answer: Pets are not allowed at the Hotel. If your reservation requires accommodation for a Service Dog, a Pre-authorization is required by the hotel management and if authorized, there´s a Pet Deep cleaning fee that must be paid when you report the service dog at the check-in time. 

Do you offer a day pass?

Answer: Unfortunately we do not offer day passes at our resort, since the facilities are for the use of our guests.


How do I get a Fast Pass?

We offer the fast pass to our overnight guests only, please request it at the Front Desk. 

The border fast pass program, officially called FastLane, which is a single-use pass that gives you access to a special lane designated for tourists. This lane will significantly reduce your wait time to get back into the U.S. The goal of the fast pass program is to give our tourists a way to return to their country fast, easy and safe.  FastPass system is managed by an off-site third-party, Rosarito Beach Hotel cannot guarantee FastPass availability at a given time.

This program is coordinated by the City Hall of Tijuana with the following rules:

- Only OneFastPass per room per stay.
- Your vehicle MUST have a USA or Canadian License Plate (Motorcycles & vehicles with trailers or no License plates on the vehicle --are NOT eligible).
- Only the SAN YSIDRO border crossing has a Fast Pass Lane (Otay Border crossing does NOT have a Fast Pass Lane).
- Subject to availability
- A recovery fee will be charged.

FAST PASS DIRECTIONS:  https://youtu.be/eTZr7iOT10k

Do I need a passport to go to Rosarito?

Answer: A passport is required to cross back into the US, but a Passport Card is a cheaper option and is also valid for border crossing by land. For additional passport requirements and information, please visit travel.state.gov

Can I reserve a specific room number?

Answer: On firm reservations we guarantee a specific room type but not room number. We will try to accommodate you on arrival if the room you desire is available.

Is this hotel near the night club area?

Answer: Rosarito Beach Hotel is just a few steps away from Papas & Beer Rosarito and the other nightclubs.

Are there wheelchair accessible suites?

Answer: Wheelchair accessible suites are available on request at booking. Please reserve ahead of time to ensure availability.

How far is Rosarito from San Diego?

Answer: Rosarito and the Hotel are only 40 minutes from San Diego and a pleasant drive on the highways. There is a modern toll road that accepts both US and Mexican currencies.

What are the alcoholic beverage laws in Mexico?

Answer: The legal drinking age is 18, most bars and night clubs require proof of age such as a valid driver's license or a passport. Drinking on the streets is against city ordinance, fines will be applied. Drinking and driving is definitely against the law, offenders will land in jail and will be subject to large fines.

Which credit cards does the Rosarito Beach Hotel accept?

Answer: The Hotel accepts Visa and MasterCard credit cards and the American Express card as well as cash.

Can you surf at the beach where the hotel is?

Answer: In Rosarito there are waves for everyone, experts & beginners alike. During the summer season, right next to the pier that is located in front of the Rosarito Beach Hotel, bars of sand form on the right side. This causes excellent waves to form and break from to the left and vice versa during the winter season. These sand bars make this exciting sport of surfing interesting to everyone. This area is considered as one of the best surf breaks in the region, and National & International competitions have been held here.