FAQ
Is the pool open?
POOLS ARE NOW OPEN! You will be able to enjoy our pool again; we have implemented all the measures in order to ensure your safety. Pools will be cleaned daily and thoroughly again at the end of the day. We do not offer day passes at our resort, since the facilities are for the use of our guests. Pool hours: 10am till 8pm, daily.
Is the beach open?
The beach is now OPEN every day from 6AM to 6PM for exercise and similar physical activity only (Surf, swim, walk & jogging). Face coverings are required at all times on the beach and around other people, unless in the water, please keep physical distancing from others.
Is the Spa open?
Our Spa is NOW OPEN!
✔Must follow COVID-19 safety measures upon arrival: temperature measurement, limited capacity, use of disinfecting mat, and facemask required.Treatment cabins are sanitized and base layers of treatment beds changed between each treatment.
✔Parking (4 hrs.) included when paying any Spa service.
✔ Opening hours: Monday – Sunday, 9am – 5pm
✔Services based on availability, by appointment only.
Is the Restaurant open?
The Restaurant-Bar Azteca is serving with indoor as well as outdoor dining space, full menu and drinks available from 7am until 9pm. You may also order alcoholic beverages along with your food order. The restaurant is also still offering takeout and room service.
Is Sunday Brunch available?
Sunday Brunch is available every Sunday from 09:00 am - 2:00 pm, complying with the new provisions. Brunch includes handmade tortillas, quesadillas & cooked-to-order omelettes.
Are pets allowed in the hotel?
Answer: Pets are not allowed at the Hotel. If your reservation requires accommodation for a Service Dog, a Pre-authorization is required by the hotel management and if authorized, there´s a Pet Deep cleaning fee that must be paid when you report the service dog at the check-in time.
What is the check in & check out time ?
Answer: The check-in time is at 4:00 p.m. Early check-in is based on the availability of the type of room/suite you booked. The check-out time is at 12:00 p.m.
Do you offer a day pass?
Answer: Unfortunately we do not offer day passes at our resort, since the facilities are for the use of our guests.
Is the border open?
The border is open. There are some restrictions to keep in mind. For additional information, please visit travel.state.gov
How do I get a Fast Pass?
We offer the fast past to our overnight guests only.
The border fast pass program, officially called FastLane, which is a single-use pass that gives you access to a special lane designated for tourists. This lane will significantly reduce your wait time to get back into the U.S. The goal of the fast pass program is to give our tourists a way to return to their country fast, easy and safe.
Given that the FastPass system is managed by an off-site third-party, Rosarito Beach Hotel cannot guarantee FastPass availability at a given time. If you request your FastPass 24 hours before departure, we are more likely to be able to provide it on time.
This program is coordinated by the City Hall of Tijuana with the following rules:
- Only OneFastPass per room per stay.
- Your vehicle MUST have a USA or Canadian License Plate (Motorcycles & vehicles with trailers or no License plates on the vehicle --are NOT eligible).
- Only the SAN YSIDRO border crossing has a Fast Pass Lane (Otay Border crossing does NOT have a Fast Pass Lane).
- Subject to availability
- A recovery fee will be charged.
Do I need a passport to go to Rosarito?
Answer: A passport is required to cross back into the US, but a Passport Card is a cheaper option and is also valid for border crossing by land. For additional passport requirements and information, please visit travel.state.gov