FAQ
Do I need to wear a mask?
The use of facemask is requested in all public areas, including fully vaccinated guests.
How can I request a date change for a reservation?
If you want to change your travel dates, you are welcome to call our Reservations Department. Please note that any changes on travel dates will be subject to availability and that you may be charged a rate adjustment.
RESERVATIONS (FROM THE US) ☏ Toll free 1 800 343 8582. Business hours: 8:30am to 6:00 pm (PST), Monday to Saturday. 9am to 5 pm (PST) on Sundays & Holidays.
What happens if I don’t show up for my reservation?
If a guest does not arrive at the hotel on the check in date (also called a “no show”), the reservation will be cancelled and there will be no refund.
What is the cancellation policy?
A minimum of 4 days cancellation notice is required for a full refund of a deposit; if you cancel within 4 days of your arrival date, 75% of your deposit will be forfeited.
Do you require a minimum stay?
A minimum stay of two nights is required on weekends (Friday to Sunday) during high season, Saturday arrivals are closed. Please give us a call for further details. Call ☏ Toll free 1 800 343 8582 or (619) 946 2987 | Business hours: Friday to Monday 8:30 am to 6:00 pm, weekends & holidays 9 am to 5 pm.
What is the check in & check out time ?
Answer: The check-in time is at 4:00 p.m. Early check-in is based on availability at the time of arrival. The check-out time is at 12:00 p.m.
What is the parking cost?
Parking is pay at check- in, for hotel guest the cost is $3,50 usd per night, per vehicle.
Is the beach open?
The beach is now OPEN every day from 6AM to 8PM for exercise and recreational activities. Face coverings are required at all times on the beach and around other people, unless in the water, please keep physical distancing from others.
Is the pool open?
POOLS ARE NOW OPEN! Pool hours: 10am till 10pm, daily.
The Rosarito Beach Hotel has three separate buildings which are: CORONADO, PLAYAS & PACIFICO Each building has its own pool and Jacuzzi therefore only the guest who reserved to be housed in that particular building can use all its amenities; Pacifico Tower guests have full access to all amenities.
Is the Spa open?
The Spa is now OPEN!!!
✔️ Opening hours: Monday – Sunday, 9am – 5pm
✔️ Services based on availability, by appointment only.
✔️ Must follow COVID-19 safety measures upon arrival: temperature measurement, limited capacity, use of disinfecting mat, and facemask required.
✔️ Parking (4 hrs.) included when paying any Spa service.
Book your appointment at: tel. 011+52 (661) 6144410 email: spa@rosaritobeachhotel.com
Is the Restaurant open?
The Restaurant-Bar Azteca is serving with indoor as well as outdoor dining space, full menu and drinks available from 7am until 9pm. You may also order alcoholic beverages along with your food order. The restaurant is also still offering takeout and room service.
Is Sunday Brunch available?
Sunday Brunch is available every Sunday from 09:00 am - 2:00 pm, complying with the new provisions. Brunch includes handmade tortillas, quesadillas & cooked-to-order omelettes.
Are pets allowed in the hotel?
Answer: Pets are not allowed at the Hotel. If your reservation requires accommodation for a Service Dog, a Pre-authorization is required by the hotel management and if authorized, there´s a Pet Deep cleaning fee that must be paid when you report the service dog at the check-in time.
Do you offer a day pass?
Answer: Unfortunately we do not offer day passes at our resort, since the facilities are for the use of our guests.
How do I get a Fast Pass?
We offer the fast pass to our overnight guests only, please requested it at the Front Desk.
The border fast pass program, officially called FastLane, which is a single-use pass that gives you access to a special lane designated for tourists. This lane will significantly reduce your wait time to get back into the U.S. The goal of the fast pass program is to give our tourists a way to return to their country fast, easy and safe. FastPass system is managed by an off-site third-party, Rosarito Beach Hotel cannot guarantee FastPass availability at a given time.
This program is coordinated by the City Hall of Tijuana with the following rules:
- Only OneFastPass per room per stay.
- Your vehicle MUST have a USA or Canadian License Plate (Motorcycles & vehicles with trailers or no License plates on the vehicle --are NOT eligible).
- Only the SAN YSIDRO border crossing has a Fast Pass Lane (Otay Border crossing does NOT have a Fast Pass Lane).
- Subject to availability
- A recovery fee will be charged.
FAST PASS DIRECTIONS: https://youtu.be/eTZr7iOT10k
Do I need a passport to go to Rosarito?
Answer: A passport is required to cross back into the US, but a Passport Card is a cheaper option and is also valid for border crossing by land. For additional passport requirements and information, please visit travel.state.gov