Hotel RosaritoHotel Rosarito

1 866 767 2748
menu

FAQ

Travel Information: COVID-19 Update

The safety of our Guests and employees is Rosarito Beach Hotel top priority. At this time all Rosarito Beach Hotel Rooms & Restaurant-Bar are open during regular business hours.

We are monitoring the Coronavirus situation and are taking action based on guidance from local and federal health experts from both Mexico and USA. We want you to know that you can Stay & Use our facilities in all confidence at Rosarito Beach Hotel. In order to maintain a safe environment and address guest concerns, we are taking specific measures.

We have increased the frequency of cleaning and disinfecting of all common areas and commonly touched surfaces throughout our property including: door handles, countertops, tabletops, iPad/kiosks, public restrooms, Room and Bathroom`s, room keys, towel`s and linen in general, and much more. We are also providing our guest extra hands disinfection areas throughout the property based on demand and most used locations. As always, we want your experience with Rosarito Beach Hotel be an especially pleasant and safe one.

If for some reason you cannot make it to our hotel,we want to remind you that we can accommodate your reservation for future stays.Our personnel from Reservations and Customer service, are ready to answer your concerns, please fill confident to contact them anytime.

Keep always in mind that our property is self-enclosed and all of your needs will be satisfied without leaving the property area if you wish.

 

Sincerely Committed, Hotel Management & Staff

Is the border open?

The border is open. There are some restrictions to keep in mind. For additional information, please visit travel.state.gov

Is the hotel open?

The Rosarito Beach Hotel's Suites and Guest Rooms, as well as our Restaurant are open. But, at this time we're not taking reservations for stays during May. However, even during May, you are welcome to arrive directly at the front desk, which is open 24-7 and request lodging. Rest assured that we’ll have open availability to choose from.


Is the Restaurant & Bar open?

Our restaurant is OPEN for takeout and room service. You may also order alcoholic beverages from a reduced menu of drinks along with your food order.


Is the pool/beach open?

Currently, most of our recreational areas are very restricted or closed. We can't guarantee that you will have access to some of them specifically. The beach and pools will be closed due to the current situation during May.

How do I get a Fast Pass?

The fast past is temporarily unavailable.

Do I need a passport to go to Rosarito?

Answer: A passport is required to cross back into the US, but a Passport Card is a cheaper option and is also valid for border crossing by land. For additional passport requirements and information, please visit travel.state.gov

Are pets allowed in the hotel?

Answer: Pets are not allowed at the Hotel. If your reservation requires accommodation for a Service Dog, a Pre-authorization is required by the hotel management and if authorized, there´s a Pet Deep cleaning fee that must be paid when you report the service dog at the check-in time. 

What is the check in & check out time ?

Answer: The check-in time is at 4:00 p.m. Early check-in is based on the availability of the type of room/suite you booked. The check-out time is at 12:00 p.m.

Do you offer a day pass?

Answer: Unfortunately we do not offer day passes at our resort, since the facilities are for the use of our guests.

What is your cancellation policy

Answer: Minimum 4 days cancellation notice is required for a full refund of deposit. Cancellations received within 4 days of arrival date will forfeit 75% of deposit.  

Can I reserve a specific room number?

Answer: On firm reservations we guarantee a specific room type but not room number. We will try to accommodate you on arrival if the room you desire is available.

Is this hotel near the night club area?

Answer: Rosarito Beach Hotel is just a few steps away from Papas & Beer Rosarito and the other nightclubs.

Is there a charge for parking?

Answer: There is $3.50 usd daily parking fee (per car)

Are there wheelchair accessible suites?

Answer: Wheelchair accessible suites are available on request at booking. Please reserve ahead of time to ensure availability.

How far is Rosarito from San Diego?

Answer: Rosarito and the Hotel are only 40 minutes from San Diego and a pleasant drive on the highways. There is a modern toll road that accepts both US and Mexican currencies.

What are the alcoholic beverage laws in Mexico?

Answer: The legal drinking age is 18, most bars and night clubs require proof of age such as a valid driver's license or a passport. Drinking on the streets is against city ordinance, fines will be applied. Drinking and driving is definitely against the law, offenders will land in jail and will be subject to large fines.

Which credit cards does the Rosarito Beach Hotel accept?

Answer: The Hotel accepts Visa and MasterCard credit cards and the American Express card as well as cash.

Can you surf at the beach where the hotel is?

Answer: In Rosarito there are waves for everyone, experts & beginners alike. During the summer season, right next to the pier that is located in front of the Rosarito Beach Hotel, bars of sand form on the right side. This causes excellent waves to form and break from to the left and vice versa during the winter season. These sand bars make this exciting sport of surfing interesting to everyone. This area is considered as one of the best surf breaks in the region, and National & International competitions have been held here.